Protecting your privacy is important to The Bank at Broadmoor and its employees. We want you to understand what information we collect and how we use it. In order to provide our customers with a broad range of financial products and services as effectively and conveniently as possible, we use technology to manage and maintain customer information. The following policy serves as a standard for all employees of The Bank at Broadmoor for collection, use, retention and security of nonpublic personal information.
When you visit our website to view any pages, read product information, or use our online calculators and tools, you do so without telling us who you are and without revealing any personal information. While we do not collect identifying information about visitors to our site, we do use standard software to collect information for the strict purpose of tracking activity on our site. This allows us to better understand how many people use our site and which pages and features are the most popular.
When you send us an email to comment on something or to ask a question, we will use your email address to reply to you and for a limited time we will store your email address, your message and our response for quality assurance. We may also do this to meet legal and regulatory requirements. This information is not given or sold to any other organization. Regular non-encrypted Internet email is not secure. In the instances where our Internet email addresses are provided, these are provided for information inquiries of a non-sensitive and non-confidential nature. Email you send us may not be secure unless we advise you that it is secure prior to transmitting your message. We recommend that you do not send us confidential information such as social security or account numbers via unsecured email.
When you bank online with us, we, along with the outside companies we work with to bring these services to you, have access to your information. Information is retained on our system or the system of the appropriate outside company, depending on what is required in order to serve you. We use state-of-the-art Internet technology, supported by the outside companies we work with, to make Internet banking secure and to protect your personal information. We also require an access ID, password, and use multiple authentication to access your accounts. Protect your passwords, account, PIN, and customer access numbers. Do not share your PIN, access ID, or passwords with anyone, change your passwords regularly, and remember to sign off your computer when finished. When banking on the Internet, be sure to use a secure browser and current virus detection software, and never open email from unknown sources, or open popup windows that request personal information. We recommend that you close all browsers and other Internet connections prior to initiating your on-line banking session. Please do not respond to any emails requesting that you click on a link and disclose any personal information, account numbers, PIN numbers, or passwords. The Bank at Broadmoor and its regulatory agencies will never solicit you for personal non-public information via the Internet requesting that you authenticate your security information.
To help our government prevent the funding of terrorism, money laundering activities and various forms of fraud such as identity theft, the USA PATRIOT Act requires all financial institutions to obtain, verify and record information that identifies each person who opens a new account or requests a loan. When you open an account, we will ask you for your name, address, date of birth, taxpayer identification number, driver’s license or other identifying documents, and other information that will allow us to identify you. In some cases identification may be requested from existing customers of The Bank at Broadmoor if the original documentation was not obtained when the account was originally opened. Protection of our customer’s identity and confidentiality is of utmost importance. We appreciate your cooperation in our compliance with the Federal law. Please contact us if you have any questions regarding the USA PATRIOT Act.
When banking online, be sure to use a secure browser and current virus detection software. Never open email from unknown sources or click on links or pop-ups requesting your personal information such as account numbers, PIN numbers or passwords. The Bank at Broadmoor accepts no liability for any representation of products, services or information provided through links or pop-ups, and neither the bank nor its regulatory agencies will ever solicit or request your personal, non-public information or ask you to authenticate your security information. We suggest that you close browsers or other internet sites prior to initiating your online banking session.